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Terms and Conditions of Sale and Service

Aquawale Water Solutions

08, Sastrinagar Tenement Society, B/H. OM Hospital, Shyamrath Road, Ghatlodiya, Ahmedabad 380061, Gujarat, India

Phone / WhatsApp: +91 99245 85877  ·  aquawale11@gmail.com  ·  aquawale.com

These terms govern every quotation, order, sale, installation and service carried out by Aquawale Water Solutions ("Aquawale", "we") for the customer named on the document they accompany. By placing an order, accepting a quotation or taking delivery, the customer accepts these terms. Any purchase terms of the customer's own that conflict with these do not apply unless we have agreed to them in writing beforehand.

1. Products and prices

  • All prices are in Indian Rupees and include GST where applicable, unless the document states otherwise.
  • Product photographs are for reference. Colour, finish and minor design details may differ from the item supplied.
  • Prices and availability may change. Where an order has been placed at a price or against stock that was published in error, we may cancel it and refund in full.

2. Orders and payment

  • An order is accepted when we confirm it. Until then a quotation is an invitation, not a contract.
  • We accept cash on delivery where it is offered for the delivery address, and online payment.
  • Payment is due as stated on the invoice. Where payment is outstanding, we may hold further supply and suspend service visits under any plan until the account is cleared.
  • Goods remain our property until they have been paid for in full.

3. Delivery and installation

  • Estimated delivery is 2 to 6 working days, depending on the delivery address.
  • Water purifiers include free installation within our service area. Outside it, travel may be charged and will be quoted first.
  • The customer provides a suitable water point, drain and earthed power supply at the installation position, and safe access for our technician.
  • Delivery and installation dates are estimates given in good faith and are not guaranteed times.

4. Warranty

  • Water purifiers carry a one year warranty against manufacturing defects from the date of invoice.
  • Defective or transit damaged spare parts, such as filters, membranes, fittings and pumps, are replaced free of charge.
  • The warranty covers manufacturing defects only. It does not cover damage from misuse, mishandling, dropping, voltage faults or an unsuitable water supply; it does not cover consumable filters and cartridges once used or installed; and it does not cover normal wear after the warranty period.
  • The warranty does not apply where the product has been opened, repaired or modified by anyone other than Aquawale or a person we authorised, or where parts that are not genuine have been fitted.
  • Warranty service is carried out at the installation address within our service area. The invoice is the warranty document and must be produced.

5. Returns and replacement

  • A manufacturing defect or transit damage must be reported within 7 days of delivery.
  • The product must be unused and returned in its original packaging with all accessories and the invoice.
  • An item received wrong, missing or damaged in transit is replaced free of charge or refunded in full.
  • Where the product is defective, wrong or damaged in transit, Aquawale bears the return courier cost. For any other return or exchange, including a change of mind, the return courier cost is borne by the customer.
  • The full policy is published at aquawale.com/return-policy and forms part of these terms.

6. Service and annual maintenance plans

  • A plan covers the purifier recorded against it, at the address recorded against it, for the period stated on the invoice.
  • The number of visits, the parts included and any discount on spares are those printed on the plan purchased. Anything not listed is chargeable.
  • Visits are arranged at a time agreed with the customer. Where our technician cannot be given access at the agreed time, that visit may be counted as used.
  • A plan covers routine maintenance. It does not cover damage, nor replacement of the purifier itself.
  • Unused visits are not refundable and do not carry over once the plan has ended.

7. Water quality

A purifier is selected for the supply described to us at the time of sale. Treated water quality depends on the source water, on the supply pressure and on filters being changed on schedule. Aquawale does not warrant any particular TDS reading or test result where the source water changes, where the machine is run outside the stated input range, or where filters have not been replaced when due.

8. Liability

Aquawale is not liable for loss or damage arising from misuse, unauthorised repair, failure to follow the usage instructions, or an interruption to the water or power supply. Save where the law does not allow it to be limited, our liability for any claim is limited to the invoiced value of the product or service that the claim concerns. We are not liable for indirect or consequential loss.

9. Matters outside our control

We are not in breach of these terms where performance is prevented or delayed by something outside our reasonable control, including supply failure, transport disruption, flood, fire, civil disturbance or an act of government.

10. Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

11. Contact

Aquawale Water Solutions · +91 99245 85877 · aquawale11@gmail.com · 08, Sastrinagar Tenement Society, B/H. OM Hospital, Shyamrath Road, Ghatlodiya, Ahmedabad 380061